Support
Other

Other

Other

See beyond Order Fulfillment!

While our core business surrounds order fulfillment and closely related services, we have so much more to offer! If you have something in mind, and if it’s within the realm of possibility, we will make it happen for you. We cater to businesses of all shapes and sizes, let us help you take your business to the next level of success.

Kitting

If you need help repackaging or rebranding products that arrive in bulk packaging for retail sales, we can help. We call this kitting services and we can help you repackage or rebrand your product in any way you want. This is an ideal solution for businesses that procure their products from different sources and then want to rebrand those for retail sales.

IT Services

We offer comprehensive IT solutions for businesses. Our eCommerce system is powered by AI, Machine Learning and cutting-edge analytics to help businesses make informed decisions. If your business has been dreading technology, now is the time to partner with Shapedex. We will show you the ropes so you can embrace newer technology and elevate your business.

Returns Processing

Returns and refunds are terrible for any businesses, however, someone must process these necessary evils. When you partner with Shapedex, we will handle customer returns, refunds and exchange requests at no extra cost to you. We will also provide you with detailed reports on all returns so you can investigate if there’s any pattern or underlying cause resulting in higher than usual returns/refunds.

Partnership

We also partner with various service providers who offer additional business services that we don’t. If you have something in mind that we don’t have the means to fulfill, we can connect you with someone who does!

Did you know?

Did you know?

After fulfilling orders, Shapedex can follow up with returns and exchange requests as needed. We also offer full-service business consultation, kitting, customization and more. If you’re looking for comprehensive business services, look no further!

Customer Service

Shapedex takes great pride in the after-sales service, customer support and customer satisfaction. If you have a question or need help with an order, feel free to reach out to us. Our customer service team works round the clock to ensure your business and your customers are well taken care of. We can be reached via phone, email, online chat or our internal ticket system (you need to be a customer with an active subscription to be able to use the internal ticket system).

You can contact us by phone, email, or create a support ticket.

* Please note that the support ticket option is only available to customers who have active accounts with us.