Process

Process

The phrase “Order Fulfillment” can be deceivingly simple-sounding. In reality, Order Fulfillment is far from being a simple, single, cohesive process. Rather, the order fulfillment encompasses many intertwined processes that involve product procuring, vendor/supplier/manufacturer selection, supply chain, inventory management, receiving, preparing outgoing shipments, shipping, providing after-sales service, process refunds/returns, good record-keeping for accounting purposes and so much more.

We handle all these and more. No job is too small or too big for us. Regardless of the size of your operation, we can handle all order fulfillment needs for you. Our AI-backed decision support system helps us determine the most efficient way to ship your order. Once shipped, we provide you and the customer with the tracking information so you can track your shipment in real-time.

We have also negotiated ultra-low shipping rates with all major carriers, and you get to enjoy additional savings on every shipment we handle on your behalf. Our state-of-the-art storage facility and order fulfillment centers will ensure all your orders are fulfilled as efficiently and as quickly as possible.

SAVINGS

Like we mentioned earlier, we pass on incredible shipping discounts to all our customers. You don’t have to do a thing, as a subscriber of Shapedex, you will automatically qualify for these special, otherwise unadvertised rates from various carriers.

SPEED

When it comes to order fulfillment, we realize speed is the essence. All orders received by 2 PM are processed and shipped out that same day. Orders that are received after 2 PM will generally be processed and shipped the following business day. We process orders accurately and faster than others so your customers can enjoy a better experience.

NETWORK

We boast one of the largest networks of carriers across the globe. No one can promise you the amount of geographical coverage that we can offer. We have facilities scattered across the U.S., which positions your product closest to its destination than your competition could ever hope. As a result, our fulfillment is faster than by anyone else, while you get to enjoy the lowest shipping cost.

TRACKING

Tracking information is made available as soon as it is generated by the carrier, so you and your customers can see the progress of the shipment from the time it ships out until it reaches the customer’s doorstep.

REPACKAGING

We can help repackage your product into either generic packaging or into your own, branded packaging. We offer white-label service, meaning there will never be any indication whatsoever that we fulfilled this order as a third-party entity. We are also happy to customize or personalize any order in any way you see fit.

KEEP TABS ON EVERYTHING!

You get to be on top of all the development as they happen in real-time. Thanks to EDI, Tracking Information and other innovative technology we deploy to keep our customers up to date.

How Important is Order Fulfillment?

Accuracy and speed are the essence of order fulfillment success. As long as your customers are getting their orders quickly and just as advertised, you will stand a chance to win their repeat business. Any deviation from that will cost you.

Customers can try products out at brick and mortar stores, if they decide to buy, they can get it immediately without waiting. As an online retailer, you do not have this luxury. All you can do is offer the next best thing – lighting fast shipment and competitive pricing.

By partnering with Shapedex, even small mom-and-pop businesses can compete with the retail giants. You can provide your customers with the same shopping experiences as big-name online retailers.

Order fulfillment can be a very cumbersome process, involving a multitude of smaller tasks. In order to effectively fulfill orders, you will need to establish a facility, pay for infrastructure, ongoing maintenance, other overheads, hire and train a workforce, retain staff, pay an insurance premium, meet other legal obligations and other associated expenses will quickly add up. These costs are often entry prohibitive for most startups.

However, you can bypass all these red-tapes by partnering with Shapedex. We have everything you need to run an efficient order fulfillment center. There’s no upfront investment or ongoing expenses that you need to worry about. You will only pay as you use. No long-term commitment is necessary. Welcome to the new age of Order Fulfillment!

How Do We Retain Customers?

We have a proven track record of successfully running order fulfillment for many retail businesses. We boast one of the best customer retention rates in the industry and we have achieved that by consistently offering the best service at the most reasonable price possible.

We strive to deliver the same, superior experience with every order that we fulfill. Our order fulfillment accuracy is near perfect while we offer the fastest order processing and fulfillment money can buy.

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